Responsible Gambling

Gambling can be a fun way to spend your free time, try your luck and get positive emotions. However, in certain cases, gambling can cross the line and become a serious problem. WinWin is committed to doing everything possible to provide a safe, responsible and transparent gambling environment where players can enjoy gambling without risking their mental and financial well-being.

Why It is Important to Gamble Responsibly

Problem gambling has a serious impact on mental health. They are often accompanied by anxiety, depression, social isolation and even suicidal thoughts. Betting abuse can also disrupt family relationships, reduce performance, impair academic performance and, in extreme cases, lead to bankruptcy or illegal behaviour.

For this reason WinWin emphasizes that betting is a form of recreational activity and not a means of earning money. Participation in gambling should be enjoyable, not a source of stress, debt or addiction.

Support from WinWin

WinWin values every client and strives to provide reliable and safe service. Responsible approach is not just a declaration, but a real practice. The main principles WinWin adhere to are.

Gambling is prohibited for minors. On the WinWin platform only users who have reached the age of 18 or other age established by the legislation of their country can register and place bets. WinWin do not place advertising directed at minors. WinWin’s advertising campaigns are not misleading and do not create the illusion of guaranteed winnings. The operator conducts age verification. If the system cannot verify your age automatically, you will be asked to provide additional documents. Until verification is complete, access to your account may be temporarily restricted and funds may be frozen.

If you share a computer with children or teenagers, take precautions:

• Never save passwords or payment card information in a browser.
• Use special parental control software such as NetNanny or Cyber Patrol to restrict access to gambling sites.

How to Recognise a Gambling Problem

The signs of addiction are not always obvious, but there are warning signs that should not be ignored. Answer the following questions, yes or no:

1. Are you losing control of your gambling expenses?
2. Have you had to borrow money or even steal to keep playing?
3. Have you started spending less time with family and friends?
4. Are you annoyed by the comments of loved ones about your betting habits?
5. Have you stopped enjoying your usual hobbies and activities?
6. Do you experience depression or suicidal thoughts after losses?
7. Do you ever lie about how much time or money you spend on gambling?

If you answered “Yes” to most of these questions, that’s a serious reason to think about it. You may already be experiencing signs of gambling addiction. The important thing to remember is that it’s never too late to recognise the problem and start taking action.

Helpful Tips for Responsible Gambling

To avoid addiction and maintain control, follow these tips:

• Don’t view gambling as a way to make money. Gambling is fun, not a source of income.
• Set time and money limits in advance and strictly enforce them.
• Play only with the funds you can afford to lose.
• Do not try to win back after a loss – this is the way to even greater losses.
• Do not gamble while under the influence of alcohol or drugs, or when you are tired or depressed.
• Take breaks, switch to other activities so that the game does not take up all your time.

Self-Monitoring and Self-Exclusion Features

For those who want to take a break or stop gambling completely, WinWin offers a voluntary self-exclusion service. This is a tool with which you can:

• Temporarily restrict access to betting;
• Completely close your account for a certain period of time.

Available self-exclusion periods: 1 month, 6 months, 1 year. During the selected period your account will be blocked and you will not be able to use the platform’s services. After the term is over, you will be able to access the service again.

If you change your mind and want to remove the restrictions earlier, you can send a corresponding request. However, the final decision to lift the self-exclusion rests with the platform administration.

Additional Control Measures

WinWin provides users with the opportunity to set limits on their own:

• On the amount of bets;
• On the amount of time spent in the game;
• On the maximum daily, weekly or monthly deposit.

These parameters can be changed at any time, however any updates will only take effect 24 hours after the last setting – an additional safeguard against impulsive decisions.

Client Responsibility

It is important to realise that it is the player’s own responsibility to ensure that the platform rules are followed and that registration takes place legally. This applies to, among other things:

• Providing accurate information when registering;
• Compliance with age restrictions;
• Not attempting to circumvent the restrictions set through self-exclusion.

If the user attempts to open a new account with a different name or address after activating self-exclusion, the company will not be liable for any possible financial consequences and will not compensate for any losses.

In some cases the account can be unblocked early, but only on the initiative of the administration and in the presence of exceptional circumstances.

Feedback and Support

If you want to set limits, block an account or simply discuss your situation, you can contact the support team: email: [email protected]. The WinWin team is ready to help every client facing difficulties. WinWin believes that early detection of the signs of addiction and timely response can save your health, finances and quality of life.